Tech companies promise the world, but how do we know that we’re not the ones being sold out?
Then a team of researchers discovered that when you synced your iPhone, your computer downloaded a log of your geographical movements, in a form accessible with simple commands. (Apple quickly revised its software.) When Barnes & Noble understated the weight of its Nook e-reader in 2010 or overstated the resolution of the Nook in 2011, suddenly even product specs could no longer be trusted.
Next came news about the National Security Agency and its collection of e-mail correspondence, chat transcripts and other data from Microsoft, Google, Facebook, Apple and others. Those companies admit to complying with the occasional warrant for individuals’ data, but they strenuously deny providing the nsa with bigger sets of data. Do you think that makes the news any easier to take?
Of course not. We’re human. We look for patterns. Each new headline further shakes our trust in the whole system.
Scams are everywhere, and the telecommunications industry is no exception. … weaseled their way into the daily telecom-habits of many innocent people. … onto your computer, leading to such major issues as identify theft.
Heads up: There’s a new tech support scam on the rise, and it’s a scarily realistic one. Thousands of Americans have already been exposed to the scam, which usually appears as a pop-up ad that very closely resembles a warning about a computer virus. Now, experts are warning us not to fall for it.
According to a recent national study by Better Business Bureaus (BBB) in several states, scammers are using this phony alert to attempt to steal personal and financial information from users and to insert harmful malware into innocent people’s computers. Sometimes, these scam artists might even try to steal a victim’s identity down the line. Unfortunately, lots of people have already fallen for the scam in question — and they may not even realize it.
Even the most tech-savvy millennials have been duped by the scam, which is carefully crafted to fool users into thinking something is terribly wrong with their computers, when in reality, their devices are just fine. When they think something’s wrong, though, they may send over money to the scammers who claim they can “fix” or “solve” the issues that weren’t there in the first place.
“Now they’ve got these bad guys roaming around in their computers,” said James Hegarty, president and CEO of the BBB’s regional office in Omaha, Nebraska. “It’s a nasty situation.”
How to Avoid Tech Support Fraud
Thankfully, the BBB released steps to take to avoid getting duped by fake tech support experts, and you’ll want to take notes from them:
- Do not purchase any software or services from an unsolicited call, email, bogus website, or online ad. Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.
- Do not be fooled if a phony tech support scammer knows your name, address, or even some facts about how your computer operates. Cybercriminals trade information about customers and often claim to have specific information about your computer that is very generic.
- Do not rely solely on monthly statements from your bank or credit card companies; check account activity online or by phone at least weekly for quick indicators of fraud. If you have been defrauded, contact your bank or credit card company.
- Do NOT contact the fraudulent company or respond to a fraudster claiming to need your financial info.
What can consumers do?
The Better Business Bureau recommends:
» Install an effective anti-virus firewall to prevent such scams.
» Do not purchase software or services from an unsolicited call, email or suspicious website. Software companies don’t call or email consumers or use pop-up boxes.
» If a pop-box warning of a virus appears, unplug your computer and take it to a reliable local tech support office.
» Report. Don’t give control of your computer to a third party over the phone whose authenticity you can’t confirm.
» Don’t be fooled if the scammer seems to know your name, your computer information or other details that are readily available over the Internet.
» Don’t wait for a monthly bank or credit card statement if you’ve been scammed; call your bank immediately.
» Don’t give payment information over the phone or by email, even if promised that it will be used to give you a refund.
» Change passwords to credit card sites, bank accounts or other financial institutions or payment accounts.
» Keep documentation of the incident, such as screenshots of phony pop-up announcements.
» Report details to microsoft.com/reportascam, bbb.org/scamtracker, the FBI’s Internet Crime Complaint Center at ic3.gov and www.consumer.ftc.gov/articles/0346-tech-support-scams.
Every time a company slips up, we can only assume that it is just the tip of the iceberg. It may take years for these companies to regain our trust.
But this “I don’t trust them anymore” thing sounds distinctly familiar. And it isn’t specific to tech companies. At one time or another, haven’t we also learned not to trust our government? Our police? Our hospitals? Our newspapers? Our medicines? And, goodness knows, our phone companies?
It’s too bad. Mistrust means a life of wariness. It means constant psychic energy, insecurity, less happiness. And then, when we finally get what should be terrific news from a tech company, we’re deprived of that little burst of unalloyed pleasure.
Isn’t that kind of ridiculous when we have to download so may computer security software to protect our privacy still no matter how much we tried to protect, the pictures, informations and contents can be trick and be redone by professional manipulators and introduce as a business deals or threads?
Online threat: hacking has become more commonplace. And computers are becoming fake threats for people life. 2018 will be the year no-one care any computer work related informations in order to have their work take serious. Fake news isn’t the only threat facing any country running an election or playing on stocks. Fake information totally threading the many businesses and leaders coming from private personal hacked accounts, email and cell phone accounts.
Officially we can say that computers are operated by babies. Manipulated by adults…Take serious by Leaders…and no wonder why the world is a joke…